IT help, assistance peer-to-peer in Belgium

Frequently asked questions about it help, assistance

• What skills do you need to offer computer help?
  Computer troubleshooting skills
  
  Most IT help requests are either for troubleshooting or upgrading on a particular software or IT tool. As you know, the computer world for individuals is separated between two large blocks: computers under Windows and those under Mac. A third environment is also developing, that of Android, which has left the mobile sphere to also establish itself on certain tablets and laptops.
  
  The most in-demand skill is that of a computer troubleshooter. Someone who will be able to analyze why a computer is blocked or broken down and how to intervene to restart it. It is therefore not enough to have some knowledge of office software to be able to work on a computer.
  
  When you offer your intervention for computer assistance at home, you must also have a certain number of valuable tools, such as:
  
  

  • Antivirus software that can scan another computer's content
  • An external hard drive (or USB key) that can restart the locked computer
  • A set of software capable of detecting where the failure is
  • Cables, connectors and adapters of all kinds to connect two devices together

  
  Computer help requires an inquisitive mind, capable of logic to identify a problem and with a wide range of computer skills to know how to intervene.
  
  Computer support skills
  
  The other type of request for computer help comes from the lack of understanding individuals have of their computers. Very often, they bought the device without having acquired sufficient skills to know how to use it.
  
  They follow instructions written on a post-it that explain to them how to turn on the machine, how to connect to the Internet or send an email, but as soon as the computer freezes following an unusual manipulation, they are completely helpless to understand the cause of the incident and how to fix it.
  
  In these cases, it is possible to intervene remotely by taking control of this person's computer or by talking with him by telephone or videoconference, for example using his mobile telephone or, if is impossible, by intervening at home. The speaker must then show great patience and a certain sense of pedagogy.
  
  The assistance service then turns into a training service so that the person having difficulty with their computer understands what happened, why the computer crashed and how to make it work properly again.
  
  Sometimes the intervention can be very simple: downloading another version of software, removing a malicious program, installing a more powerful antivirus, etc.
  
  The skills required for computer assistance are here more related to knowledge of software (in software) than in hardware (components of the computer).
• How to find a computer scientist?
  Thanks to Askaide, find a computer specialist near you! Indicate your needs and discover the best profiles to repair a computer or remove a virus. You will have the opportunity to see their skills and recommendations, choose the profiles that interest you and contact the member directly to determine the schedules and the mission together. When you are satisfied with the mission carried out, do not forget to recommend the services of your IT specialist on Askaide!
• What IT support services are most in demand?
  Computer science is one of the fields for which computer assistance services are the most varied. In your profile sheet, remember to specify on what you can offer your services (Windows, Mac, Android, software, mobile phones, tablets, networks, etc.).
  
  Here are some examples of services that are in high demand:
  
  

  • Virus scanning, threat detection and removal
  • Cleaning and optimizing a computer that has become too slow
  • Replacement of a computer component (hard drive, RAM, graphics card)
  • Software installation and configuration
  • Installation of printer, scanner or photocopier
  • Networking multiple home computers
  • Internet network configuration
  • Windows reinstallation
  • Learning the basics of a computer

  
  Askaide does not take any commission on these computer assistance services and does not ask you for any subscription. We are a free mutual aid platform between individuals and all profits made by advertising are entirely donated to charities.