Privacy and Data Protection Policy

Last Modified: [17-08-2024]
Askaide is committed to making data control and respect for your privacy a fundamental concern in line with our values of trust and transparency. In accordance with the General Data Protection Regulation (GDPR) No. 2016/679, which came into effect on May 25, 2018, we are committed to applying a strict policy concerning your personal data.
This policy may evolve, particularly due to legislative and regulatory changes, and we invite you to review it regularly.
1. Types of Data Collected
A. Data You Provide:
On our website:
To access the services offered by Askaide and to contact our support, we may collect your name, surname, email address, postal address, phone number, country of residence, and any other content you send us through our contact or subscription forms.
For account management/use of our services:
To benefit from our services, you must be registered as a user on Askaide. During your registration, we collect the following information: name, surname, email address, phone number, postal address, date of birth (if applicable), and specific information for businesses and associations (trade name, sector of activity, etc.).
For transactions:
When transactions are made on Askaide, we collect payment information (such as credit card numbers) through our secure partner. This data also includes your name, surname, country, phone number, and email address necessary to process the transaction.
For contacting our customer support:
When you contact our support, we collect the following information: email address, name, surname, postal address, and any other content provided through contact forms, emails, or chats. Technical information such as your IP address, the browser used, and the connected device may also be collected in certain cases.
B. Data Automatically Collected:
We automatically collect usage data when you access our site or use our services. This may include:

IP address
Browsing and usage history
Geographical data (city, country)
Session identifiers and cookies
Information on the device used (browser type, operating system)
This information helps us improve your user experience and better understand how our services are used.
2. Use of Your Data
Your personal data is processed for the following purposes, based on appropriate legal frameworks:
Processing requests and managing transactions: Based on contract execution (GDPR, Article 6, §1, b).
Sending newsletters and managing subscriptions: Based on your consent (GDPR, Article 6, §1, a).
Improving services: Based on our legitimate interest (GDPR, Article 6, §1, f).
Protecting our rights and preventing fraud: Based on our legitimate interest and legal obligations (GDPR, Article 6, §1, f and c).
3. Data Controller
Askaide is responsible for processing the personal data of its users. Askaide, headquartered at [Full Address], represented by [Name of legal representative], is responsible for the data collected on its site.
4. Data Recipients
The collected data is primarily intended for Askaide and the individuals involved in processing it for the purposes mentioned. No personal data will be shared with third parties without your prior consent, except for subcontractors who perform services on our behalf, and the competent authorities in case of legal obligation.
5. Data Transfer Outside the European Union
Your personal data may be transferred to partners located outside the European Union within the framework of our services or in case of legal obligation. We ensure that these transfers comply with legal provisions and that your data benefits from an adequate level of protection.
6. Data Retention Period
Your personal data is retained for the duration necessary to fulfill the purposes for which it was collected, in compliance with legal obligations. Retention periods vary depending on the nature of the data and the purpose of its processing.
7. Your Rights
In accordance with the regulations, you have the following rights:
Right of access: You can request access to your personal data.
Right of rectification: You can request the correction of inaccurate personal data.
Right of deletion: You can request the deletion of your personal data, except for those required by Askaide under legal obligations.
Right of limitation: You can request the limitation of your data processing in certain cases.
Right to object: You can object to the processing of your personal data, particularly for marketing purposes.
Right to portability: You can request the transmission of your personal data in a structured, commonly used, machine-readable format.
To exercise your rights, please contact us via our contact form or by mail at [Full Address].
8. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, loss, or destruction. Our site uses HTTPS protocol to secure information exchanges.
9. Cookie Management
We use cookies to improve your browsing experience and to measure the audience of our site. You can manage your cookie preferences through your browser settings or directly on our site.
Types of cookies used:
Session cookies: Temporarily stored during the browsing session.
Persistent cookies: Retain your preferences for future visits.
Analytical cookies: Measure site audience via Google Analytics.
Advertising cookies: Personalize ads based on your interests.
10. Comments
When you leave a comment on our site, we collect the information entered in the comment form, your IP address, and your browser’s user agent to help detect spam comments.
11. Statistics and Audience Measurement
We use Google Analytics to collect information about the use of our site. This data is transmitted to Google and stored on servers in the United States. For more information, please refer to Google Analytics' terms and conditions.
12. Management of Personal Images
If you upload personal images to Askaide, they may be publicly accessible and potentially indexed by search engines like Google. By uploading an image, you accept full responsibility for this action. Askaide cannot be held responsible if your images appear in external search results. To request the removal of an image, please contact us via our contact form.
13. Facebook Pixel
We use Facebook Pixel to analyze behaviors and optimize our advertising campaigns. By using our site, you consent to the use of this service by Facebook. For more information, please refer to Facebook's privacy policy.
14. Updating the Privacy Policy
This privacy policy may be updated to reflect changes in our practices or to comply with legal developments. We encourage you to regularly review this page.
15. Contact
For any questions regarding this privacy policy or to exercise your rights, please contact us via our contact form or by mail at the following address: [https://askaide.com/en].