How can we help you?

Question 1

Q How to register on Askaide?

Answer

On Askaide, registration is completely free! Go to the registration page, you can then choose how to create your account: via Facebook, via Google or manually by completing your information.
You will then receive an email asking you to validate your email address.

Question 2

Q I did not receive an e-mail to validate my registration, what should I do?

Answer

When you register, we kindly ask you to validate an email to join the community. If you did not receive this email, go to this page and click the button: Resend verification email.
If you still do not receive the e-mail, we invite you to start your registration again.

Question 3

Q How do I register as a helper?

Answer

Create an account, complete your profile with your skills and availability, and submit your application. Our team verifies your details before approving your profile.

Question 4

Q How does the rating system work?

Answer

After each service, users rate the helper from 1 to 5. The ratings are displayed on the helper's profile for future clients.

Question 5

Q How to login?

Answer

Go to the login page and choose the way you want to use to log in: via Facebook, via Google or manually by entering your email address or password. It should be noted that you will be able to register via Facebook or via Google only if you used them when you registered.

Question 6

Q I forgot my password

Answer

If you forgot your password, we allow you to reset it. Go to the login page and click on forgotten password. You will then receive an e-mail to allow you to change your password and log in to your account.

Question 7

Q How do I choose my profile picture?

Answer

To gain professionalism, we advise you to choose a profile photo that correctly displays your face:

· Well framed.
· No group photos: you are alone in the photo.
· Without accessories hiding your face: sunglasses for example.
· No fancy Snapchat or Instagram filters.

Question 8

Q Why am I being asked for my personal information?

Answer

Your personal data remains private and is not communicated publicly. The Askaide team verifies the information in order to guarantee security and transparency between the members of the platform.

Question 9

Q How do I change my password?

Answer

Go to your account page and click on "password". We will ask you to enter the old code and choose the new code. Remember to save your choice to confirm your password change.

Question 10

Q How do I delete my Askaide account?

Answer

We are sorry that you want to delete your Askaide account… If you really want to leave the community, go to your account page and click on "delete account".

Question 11

Q How do I change my profile picture?

Answer

Go to your profile page. Click on your avatar on the left, then you can select a new image from your files.

Question 12

Q How do you share your referral code to receive coins?

Answer

To access your profile on our site, go to the top right of the homepage where you will see "My Account." From there, you can access all your personal information, including your ads and reviews. You will also find your personal referral code, which you can share with your friends and family to receive 20 free coins for each person who uses it when signing up on our site.

We encourage all our users to take advantage of this opportunity to help their friends and family discover our platform and enjoy the benefits offered. Solidarity and mutual aid are fundamental values for us, and we are delighted to offer this opportunity to all our members. Do not hesitate to share your referral code and help others join our growing community.

Question 13

Q What is Askaide?

Answer

Askaide is a social platform connecting people in need of assistance (homework help, childcare, IT support, etc.) with paid helpers. Part of the revenue funds our NGO to support those in need.

Question 14

Q How do I contact customer service?

Answer

You can reach us via the contact form on the site, send an email to support@askaide.com or use the live chat during business hours.

Question 15

Q Is there a mobile app?

Answer

A mobile app is in development. In the meantime, our website is responsive and easy to use on a smartphone.

Question 16

Q How do I change my personal information?

Answer

Log into your account, go to settings and update your information (address, phone, skills). Don’t forget to save your changes.

Question 17

Q How do I ask for help?

Answer

There are two ways to serve.

For the first, go to the search page, fill in the category corresponding to your request as well as a location and find many people to help, then all you have to do is contact them.

For the second, post an ad to find people to help! Make sure you know that you are offering help, the corresponding category, answer a few questions and then post your ad. You will then receive proposals in your mailbox.

Our advice for successful exchanges:

· Make sure that the appointment is fixed: place, date and time of the job.
· Make sure that the missions are clear and well defined.
Once the mission is completed, don't forget to add a recommendation

Question 18

Q How do I request a service?

Answer

After signing up, search for the service you need, browse available helpers’ profiles and send a request. You’ll receive a confirmation once a helper accepts.

Question 19

Q How to serve?

Answer

There are two ways to serve.

For the first, go to the search page, fill in the category corresponding to your request as well as a location and find many people to help, then all you have to do is contact them.

For the second, post an ad to find people to help! Make sure you know that you are offering help, the corresponding category, answer a few questions and then post your ad. You will then receive proposals in your mailbox.

Our advice for successful exchanges:

· Make sure that the appointment is fixed: place, date and time of the job.
· Make sure that the missions are clear and well defined.
Once the mission is completed, don't forget to add a recommendation

Question 20

Q How are helpers paid?

Answer

Helpers set their own rates according to the tasks. Payments are processed through the platform, and they receive their earnings after the service, less the solidarity commission donated to the NGO.

Question 21

Q What are the requirements to become a helper?

Answer

You must be of legal age, legally reside in the service area, possess the required skills, and agree to our solidarity charter. Some activities, like childcare or elder care, may require certificates.

Question 22

Q Do helpers need to be professionals?

Answer

No, individuals can offer their services as long as they have the necessary skills and respect our charter. However, certain tasks may require certified professionals.

Question 23

Q The corners ? What is that ?

Answer

Coins are Askaide's currency. They allow you to highlight your ads. You can receive coins by referring your friends or by making a payment to buy them. We specify that the money generated by the Askaide platform is directly donated to NGOs and partner humanitarian associations.

Question 24

Q How to buy coins?

Answer

Go to the coins page, you can then select the number of coins you want to buy. Click on the desired plan and follow the information to make the payment. The money generated by the platform is donated directly to partner NGOs and humanitarian associations.

Question 25

Q How to make a donation ?

Answer

By purchasing coins on our platform, you are not only acquiring virtual currency, but you are also making a donation that contributes to helping those in need. A portion of the profits we generate is directly donated to NGOs and humanitarian organizations with which we partner. We are proud to support these organizations by providing them with financial resources to enable them to continue their humanitarian actions. By purchasing coins on our platform, you actively participate in this effort because a portion of the amount you pay is used to help those in need.

If you wish to go further in your contribution to the humanitarian cause, you can also make a direct donation on our donation page. This page is specifically designed to allow those who wish to donate in a simple and quick way. On the donation page, you will find all the necessary information to make your payment. We believe that every small gesture counts in the fight for a better world, and we encourage our users to participate in this fight by making a donation or purchasing coins. Together, we can make a real difference and help those who need it the most.

In short, by purchasing coins on our platform, you are not only obtaining virtual currency for our services, but you are also contributing to a noble cause. We are proud to support humanitarian organizations and encourage our users to do the same by using our services.

Question 26

Q How does Askaide support its NGO?

Answer

Part of the commission from each service is donated directly to the Ask Aide NGO, funding projects that help people in need.

Question 27

Q How do I give a recommendation?

Answer

You can only give a recommendation to people you have chatted with on Askaide. Go to their profile and click on “give a recommendation”. We ask you to respect the charter of good conduct and to write relevant, honest and representative opinions of the mission carried out.

Question 28

Q How to create an ad?

Answer

Visit this page to create an ad.
Fill in the corresponding category, answer a few questions and then post your ad. You will then receive proposals in your mailbox.

Question 29

Q How do I pause an ad?

Answer

Go to the page that lists your ads, you will find all your active and paused ads. Click the orange button to pause an ad. It will remain in your ads but will not be visible to other members of the community.

Question 30

Q How to delete an ad?

Answer

Go to the page that lists your ads, you will find all your active and paused ads. Click on the red icon to delete your ad.

Question 31

Q How to receive a service?

Answer

There are two ways to do this on Askaide. First of all, you can search for people who offer services in the category corresponding to your request by using the search bar. You can then contact them to agree on the details of the service.

Another option is to post an announcement asking for help. Be sure to clearly fill out the category of the request and answer all questions so users know exactly what it is about. Once the ad is published, you will receive proposals in your mailbox.

To be successful in your exchanges on Askaide, it is important to clearly set out the details of the mission, such as the place, date and time. It is also important to clearly define the tasks to be performed. After the mission, don't forget to add a recommendation for the person who helped you. This will help other users know that this person is reliable and competent.

Question 32

Q What types of services do you offer?

Answer

We offer services in many areas: homework assistance, childcare, elder care, housekeeping, DIY, prevention, animal health, gardening, administrative help, IT, well‑being, transport and events.

Question 33

Q How is safety ensured?

Answer

We verify helpers’ identities and request references when necessary. All communication and payments occur through the platform, and a rating system builds trust.

Question 34

Q How does the rating system work?

Answer

After each service, users rate the helper on a scale of 1 to 5. These ratings appear on the profile and serve as a reference for future clients.

Question 35

Q Can I cancel a booking?

Answer

Yes, you can cancel through your client area. However, cancellation fees may apply if you cancel too late. Please review our cancellation policy for details.

Question 36

Q Is Askaide available everywhere?

Answer

We operate mainly in Belgium and France but are working on expanding our services. Check availability by searching for a service in your area.

Question 37

Q What if a problem occurs during a service?

Answer

Contact our customer service immediately and, if necessary, the emergency services. We will take appropriate action and, where applicable, refund or replace the service.

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How can we help you?

Create your account

Post a listing

Find a service

Contact a service provider

Leave a review

Refer your friends

1. Registration

2. Login

3. My account & my profile

4. Ask for help

5. Help

6. Coins

7. Make a donation to the Askaide association

8. Recommendations

9. Your ads

10. Receive service

VIP Support 24/7

Need more help?

How can we help you?

Create your account

Post a listing

Find a service

Contact a service provider

Leave a review

Refer your friends

1. Registration

2. Login

3. My account & my profile

4. Ask for help

5. Help

6. Coins

7. Make a donation to the Askaide association

8. Recommendations

9. Your ads

10. Receive service

VIP Support 24/7

Need more help?

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