Digital procedures in Belgium: e-government guide 2026
Itsme, eID, MyMinfin and online portals: mastering Belgian digital administration
E-government guide Belgium 2026.
Bruxelles, Bruxelles, Liège, Namur : local content without changing the language.
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Digital procedures in Belgium: e-government on the rise
Belgium is accelerating its digital transformation under Digital Belgium, aiming to digitise 100% of procedures by 2030. Over 80 public services are already online, yet 15% of Belgians struggle with digital tools, making digital procedure assistance essential.

Digital identification tools
The eID card plus reader, itsme app (7M+ users) and TOTP codes via CSAM. See administrative help in Belgium.

Main e-government portals
MyMinfin (taxes), MyPension, MaSanté.be (health records), socialsecurity.be and regional portals (IRISbox, Mon Espace, Mijn Burgerprofiel).

Most common online procedures
Tax filing (4.5M+ annually), civil status documents, address changes, pension applications, parking cards and health insurance.

Common difficulties
eID technical issues, portal complexity, processing times and portal fragmentation. For seniors, see administrative help for seniors in Belgium.

Askaide: digital assistance in Belgium
On Askaide, find qualified digital assistants across Belgium. To become an assistant yourself, see becoming an administrative helper.
Administrative assistance management · Bruxelles
Offre de services/Tâches administratives
Grenoble · Visible profiles · Price and availability
Agent administratif à votre service
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AIDE ADMNISTRATIVE ET ACCOMPAGNEMENT A DOMICILE -CESU
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Secrétaire proche de chez vous
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Très bon traducteur français - Qualité et rapidité garanties!
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Frequent questions
How to create an Itsme account in Belgium?
1) Download app, 2) Activate via eID+card reader, bank, or ID point, 3) Scan ID card, 4) Choose 5-digit code. Takes 5 minutes. Access 200+ services.
MyBEnefits.be: what is this portal for?
MyBEnefits.be automatically shows all social benefits you're entitled to: family allowances, housing aid, study grants, BIM status, energy reductions. It analyzes your data and lists unclaimed benefits.
How to get free administrative help in Belgium?
5 free sources: 1) CPAS/OCMW, 2) Justice houses — legal aid, 3) Mutual social services, 4) Public Digital Spaces (EPN), 5) Public writers. Also: Tax-on-Web helpdesk.
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Belgique · Bruxelles, Liège, Namur, Anvers