Frequently Asked Question

How it works?

First of all askaide is not an agency, formalization is done directly between you and the person you have chosen.

When registering, be sure to add a photo, fill in your preferences, and write a short description about yourself and your babysitting experiences.

If a relative near you needs childcare, homemaker, pet sitting, school support or elderly care, they can send you an invitation with the details of the request.

Accept the invitation if you are interested, otherwise decline.

You thus freely and jointly agree with your employee the amount of his remuneration and the different working conditions.

If you are still unable to sign in to your account, Contact Askaide support by clicking the Contact link in the upper right corner of the site page.

We are happy to help.For more information, please send us directly an e-mail to or

If you have not received your activation link, check your spam folder. You must add "" to your "Safe list" or "Allow list" in your email program, otherwise, your verification email and all other Askaide emails may end up in your spam folder.

Either your email address or password was not entered correctly.

Click here If you have forgotten your password and you want it sent to you.

When you receive your password again via email, try copying your email and password directly from the email, making sure not to copy any spaces on either side of your email or password, then paste them into the correct spaces in the sign in box on Askaide and push the button, "Login" and you should be able to access your account. If that doesn't work, go to Step 2 below.

If your Askaide cookie is not PROPERLY set, you will not be able to login.

Not having your cookie properly enabled for Askaide is the most common reason for not being able to login, or signing in as a Paid Member and not being able to access contact information.

McAfee Zone Alarm Pro Users Take Note

You must manually allow cookies from in Zone Alarm as Zone Alarm Pro over- rides your browser's settings.

Here's how to allow cookies for askaide in Zone Alarm Pro:

1. Open Zone Alarm Pro.

2. Click "Privacy" from the options on the left.

3. Select the "Site List" tab.

4. Select "Add" and enter

5. Highlight the Askaide URL and select "Options"

6. Select the "Cookies" tab

7. Uncheck the boxes for: "Persistent Cookies"and "3rd Party Cookies"

8. Click "Apply"

9. Click "OK"

If you have already registered on the Askaide website, you can sign in from the upper right corner of the site by clicking the "Login" link.Use your email address and the password you created while registration from Askaide to access your account.You can easily change your login email address or password at any time.If you are a Registered Pass Member or a Registered Guest and you're not currently signed in, you will see the "Click to Login" link as a reminder that you need to sign in before you can make changes to your account or make contact.

Registration is free and easy. Simply go to the registration page and fill out the short form for either a job seeker or family account. You will then receive an email asking you to validate your email account. You will then be able to sign in to your account and begin using the site.

Pass are purchased for specific periods of time which means a paid member can contact either Candidates or Employers through the Askaide web service during the time their membership is active.

Pass makes it possible to easily contact au pairs, nannies or families, helping you to quickly find the best match.

Memberships Pass expire after 3 days, 14 days or 3 months to the minute from when they were purchased - unless a renewal payment is made prior to the end of the expiration date. In that case the renewal membership period will be added to the number of remaining days in the current membership.

The type of access granted is determined by your registration. The duration of access is dependent upon the Pass period purchased.

The word "Au Pair" is a French term, which means "on par" or "equal to", denoting living on an equal basis in a reciprocal, caring relationship between the host family and the children. An au pair will typically be a young woman and sometimes a young man from a foreign country who chooses to help look after the children of a host family and provide light housekeeping related to the children. The au pair is given room and board and is typically paid a weekly "pocket-money" salary called a stipend. Au pairs generally stay with their host family for one year.

Au pairs are typically in search of a new cultural experience while also desiring to serve as an integral part of a parenting team. This experience usually draws au pairs to a new country and often times involves improving their foreign language skills.

An au pair is not considered a domestic employee and therefore employment taxes need not be paid as such. An au pair is not a nanny.

Typical AuPair Duties & Responsibilities

While the specific duties and responsibilities of an au pair will vary depending on the age of the children and the family's requirements, below is a good starting point for most families and au pairs.

• Make sure the children are groomed and dressed

• Make sure children's beds are made and their rooms are clean

• Prepare breakfast for the children

• Prepare lunches for the children

• Clean up breakfast dishes

• Make sure children have books and homework for school

• Drive children to school (if needed)

• Chores related to the children while they are at school

• Pick up children from school

• Prepare a healthy afternoon snack

• Assist the children with their homework

• Bathe the children

There are global navigation buttons along the top of every page of the askaide web site. Click any button to open a menu and select where you want to go.

Sign in to access the My Account menu, which includes Dashboard, Messages, Edit Profile and Login/Logout.

Inside Dashboard – After registered as i am looking for some help

Detailed presentation – Messages – Saved Ads – Edit Profile

Inside Dashboard – After registered as i am looking for job opportunities

My ads – My Availabilities – Messages – Recommendations – Verifications – New Add – Edit Profile

« Search a job » is a personalized collection of search results based on your preferences as set in your profile combined with the askaide search filters you engage. To find your Search results, click the My Account menu in the main navigation and then click search a job. To further refine your results, use the filters found along the left side of the screen.

Search a job is a quick way to narrow down your options so you can easily find what you want.

Each day we'll send you an email with your search results based on new registrations matching your preferences. If you don't want to receive this email, just opt out in the Dashboared section under Profile.

Saved-ads is a list that you create that helps you keep track of and compare your favorite care providers or families.

When you evaluate the profiles from your search results, you are given the option of adding profiles to your saved-ads by simply clicking the Saved Ad icon near Contact me in any search result. While viewing a profile, click the icon located above Verification to add as a Saved Ad.

When you add someone as a Saved Ad, that person will be notified of your interest by email. They also receive a link to your profile, so be sure you have written an introduction message. When you have been marked as a Saved ad, you will be notified by email as well.

If you have lost or forgotten your password just click on this Lost Password link and you will be instructed to type in your email address so that your password can be emailed to you.

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